Privacy policy

Privacy Policy

Introduction
Welcome to our website! Shiuli Artisan DOO, headquartered in Belgrade, Cara Lazara 5, Tax ID (PIB): 114667795 (hereinafter: “We”, “Our”, “Company”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data.

Contact Us:
E-mail: peskiri@shiuli.rs, ivana@shiuli.rs
Phone: +381 61 788 6979

1. What Data Do We Collect?

We collect the following personal data:

  • Full name

  • Phone number

  • E-mail address

  • Home or delivery address

We also automatically collect technical information through cookies on our website.

2. How Do We Use Your Data?

Your data is used for the following purposes:

  • Processing and fulfilling orders

  • Informing you about promotions, new products, and services

  • Analyzing website traffic to improve user experience

3. Legal Basis for Processing

The processing of your personal data is based on your consent, in accordance with the Personal Data Protection Law of the Republic of Serbia.

4. Sharing Your Data

Your data may be shared with courier services for the purpose of order delivery.

Your data will not be transferred outside of Serbia or shared with any other third parties.

5. How Long Do We Keep Your Data?

We retain data in compliance with the law or as long as necessary to fulfill the purpose for which it was collected.

6. How Do We Protect Your Data?

We use appropriate technical and organizational security measures, including encryption, to prevent unauthorized access, loss, or misuse of your data.

7. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict processing of your data

  • Withdraw your consent at any time

To exercise these rights, please contact us at: shiuliartisan@gmail.com.

8. Cookies

Our website uses cookies for the following purposes:

  • Improving website functionality

  • Analyzing traffic

  • Personalizing content

You can manage cookies through your browser settings.

9. Minors

We do not knowingly collect or process data from minors.

10. Updates to the Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website.

Last updated: July 6, 2025

For additional information regarding this Privacy Policy or your rights, please contact us via email or phone.

Thank you for your trust!